Specific Policy for Customized Items
All Made-To-Measure Dresses and Made-To-Order Accessories are customized items, which cannot be returned or exchanged without any reason.
A few things to remember about Made-To-Measure Dresses:
Please keep in mind that all of our dresses are made to measure. Whether you choose a standard size or custom measurements, each dress is handmade by skilled workers, specifically to the measurements you provide at the time. Once the tailoring process has begun, the materials cannot be reused.Please understand that items that do not fit properly but are in accordance with the specifications you ordered cannot be returned or exchanged. Your option is to look for a local tailoring service at your own cost.
For some Made-To-Measure Dresses, we have limited choices of sizes and color combinations in stock that are Ready-To-Wear items. You are qualified to get a full refund of the cost of the returned product if you are not 100% satisfied with your purchase of Ready-To-Wear items.Shipping and any rush fees will not be refunded.
Different from a mass production dress, each Made-To-Measure Dress is handmade by skilled workers one dress at a time. Because of this, please understand that the finished dress may vary by approximately one inch in either direction of the specified measurements.
If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.
If your order specifications differ greatly from the final sizing request (especially for the small dimension), modifications may not be possible. You qualify to get a full refund including tax and shipping. Please reach out to our Customer Service team for assistance with processing your return within 7 days of receiving your order.
The settings of your computer screen may alter the color of the pictures shown on our site. Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.